Dear Members & Partners,
This is a quick reminder that tomorrow is the Big Bear Chamber of Commerce’s new monthly program, Level Up Academy — a hands-on masterclass series designed to help local businesses sharpen operations, improve customer experience, and turn everyday challenges into opportunities for growth.
Each session delivers practical, real-world strategies, expert insights, and tools you can apply immediately to strengthen your business.
This Month’s Topic: Hidden Bottlenecks That Are Costing You Customers & Time
Missed reservations, lost orders, late check-ins, and no-show clients are often symptoms of small, hidden operational gaps. Whether you manage a restaurant, retail shop, lodging property, activity business, or handle bookings of any kind, this session will help you:
- Identify bottlenecks slowing down your daily workflow
- Reclaim valuable time and reduce stress
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Serve more customers without adding staff
- Improve communication and reduce friction across the customer journey
The session will be led by Ryan Rael of Tight Ship CX, a specialist in customer experience strategy who helps businesses simplify operations, streamline communications, and modernize their customer journey.
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Event Details
Date: Tomorrow – Tuesday, December 9
Time:
- Presentation: 11:00 AM – 12:00 PM
- Open Q&A: 12:00 PM – 12:30 PM
Location: Zoom Webinar
Cost: FREE to attend
More info & registration:
https://business.bigbearchamber.com/events/details/level-up-academy-hidden-bottlenecks-that-are-costing-you-customers-time-28887
