Dear Members & Partners,

The Big Bear Chamber of Commerce has launched an exciting new monthly program — Level Up Academy, a hands-on masterclass series designed to help local businesses sharpen operations, improve customer experience, and turn everyday challenges into opportunities for growth.

Each session delivers practical, real-world strategies, expert insights, and tools you can apply immediately to strengthen your business.

This Month’s Topic: Hidden Bottlenecks That Are Costing You Customers & Time

Missed reservations, lost orders, late check-ins, and no-show clients are often symptoms of small, hidden operational gaps. Whether you manage a restaurant, retail shop, lodging property, activity business, or manage bookings of any kind, this session will help you:

Identify bottlenecks slowing down your daily workflow
Reclaim valuable time and reduce stress
Serve more customers without adding staff
Improve communication and reduce friction across the customer journey

The session will be led by Ryan Rael of Tight Ship CX, a specialist in customer experience strategy who helps businesses simplify operations, streamline communications, and modernize their customer journey.

Event Details

Date: Tuesday, December 9

Time:

Presentation: 11:00 AM – 12:00 PM
Open Q&A: 12:00 PM – 12:30 PM

Location: Zoom Webinar

Cost: FREE to attend

More info: https://business.bigbearchamber.com/events/details/level-up-academy-hidden-bottlenecks-that-are-costing-you-customers-time-28887